Return & Refund Policy

At Esmore Lifestyle, we value our customers and strive to provide the best shopping experience. If you are not fully satisfied with your purchase, we offer a simple return and exchange policy to ensure your peace of mind.

Conditions for Return & Exchange

You may request a return or exchange within 3 days of receiving your order under the following conditions:

  • You received a damaged or defective product.
  • The product has a manufacturing defect.
  • You received the wrong item, size, or color.
  • Product lost or missing during shipment.
  • Any technical error occurred (e.g., wrong order placement, money deduction).

Please note: Color variations or size confusion due to customer decision must be checked carefully before placing an order. In such cases, return shipping will be the customer’s responsibility.

Return Shipping Responsibility

Customer Pays: If the return is due to a change of mind, wrong size, or color preference.

Esmore Lifestyle Pays: If the product has damage, defect, or any issue caused from our side.

Refund & Exchange Process

Eligible returns can be exchanged for the same item (if available) or store credit.

Direct refunds will only be issued in cases where exchange/store credit is not possible.

After receiving the returned product, Esmore Lifestyle reserves the right to review the issue and make the final decision on exchange or refund.

Excluded Products

Certain items cannot be returned or exchanged:

  • Accessories (bags, jewelry, etc.)
  • Undergarments
  • Customized products
  • Sale or discounted items

How to Request a Return/Refund

If you face any issue with your order, please contact us within 3 days of delivery through:

Please provide:

  1. Your Order ID
  2. A clear photo of the product (showing the issue)
  3. Invoice copy or screenshot of payment/receipt

Final Note

  • Returned items must be unused, unworn, and in original packaging with all tags attached.
  • Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund/exchange request.